Stop repeating the same patient explanations.
Capture common patient explanations once and reuse them in everyday workflows.
Stop repeating the same patient explanations.
Risk-Free 10-Topic Pilot
Identify the 10 patient explanations taking up the most staff time in your practice.
First 10 topics
Built at no cost
Around 1 hour
Clinician filming
No commitment
To continue
Already have patient information in place?
Most practices do.
We focus on the explanations your staff are still having to repeat despite the systems you already have.
Real examples from other practices
What could the 10 topics include?
Other practices have chosen topics such as:
Test Results — How to Get Them
Referrals — What Happens Next?
Repeat Prescriptions — How to Order Them
Fit Notes — How They Work
Prediabetes — Understanding Your Result
HRT — Understanding Your Options
Some have also chosen more practice-specific explanations, including:
Advance Care Planning
What It Is & How It Works
What It Is & How It Works
ADHD Medication & Shared Care
What Happens Next?
What Happens Next?
FP69 / Address Confirmation
How to Avoid Being Removed from the Practice List
How to Avoid Being Removed from the Practice List
Weight Loss Injections
What You Need To Know
What You Need To Know
Your 10 topics are chosen around what your own staff are still having to explain repeatedly.
Capture once. Reuse in everyday workflows.
1
Identify 10 repeated explanations
We identify the high-volume patient questions and explanations taking up staff time in your practice.
2
Capture each explanation once
Each topic becomes a clinician-led video, structured webpage, linked message template and staff guidance.
3
Build them into everyday workflows
We connect the resources to your website, AccuRx messages and relevant staff workflows so staff can send the explanation instead of starting again.
4
Assess operational value
We look at use, patient engagement and whether there are signs that staff are spending less time repeating the same explanations.
Practice outcomes
Less repeat contact
·
Better-informed patients
·
More time for the care that needs it
·
Better-informed patients
·
More time for the care that needs it
50%+
reduction in follow-up calls about fatty liver
7,000-patient GP practice
50%+
reduction in patients contacting to chase referrals
21,500+ patient GP practice
Pathway-specific results from individual practices. Outcomes vary according to topic, workflow, implementation and practice circumstances.
What practices are saying
GP Partners, Practice Managers and clinicians describe the problem and their experience of the approach.
Test first. Decide later.
PCGS does the build.
Your team provides the local knowledge and approves the final resources.
Clinician filming usually takes around an hour.
The first 10 topics are built at no cost.
This lets your practice test the approach in real workflows before deciding whether ongoing support is worthwhile.
You keep the first 10 resources either way.
Continue only if the pilot demonstrates clear value.
If it shows enough operational value to justify doing more, we’ll outline the options for continuing. Your practice decides.
Risk-Free 10-Topic Pilot
Identify the 10 patient explanations your team can stop repeating
In 20 minutes, we’ll look at where repeated explanations are taking up staff time and outline what the first 10 topics could look like for your practice.
First 10 topics built at no cost · You keep the resources · No commitment to continue