Capture clinician explanations once.
Embed them across your practice workflows. Patients get the guidance they need without contacting your practice.
Fewer calls. Fewer online requests. Fewer unnecessary appointments.
Explain it once. Use it forever. Give your team hours back every week.
Designed by an NHS GP Partner. Used in UK Primary Care.
We build 10 clinician-led answers to your most common patient questions.
Embed them into your workflows.
Prove the operational impact in your own setting — at zero cost.
The first installation of a repeat-contact reduction system in your practice.
After rollout we track demand deflection —
what’s being used and how many patient contacts were avoided.
If we cannot demonstrate clear operational capacity saved during the pilot,
you keep everything and pay nothing.
We only onboard 2 new practices per month to ensure quality.
12 clinicians share how they’re reducing repeated patient queries.
“It saves patients time. It saves us time as well.”
Danielle Turney
Practice Manager – 19,800 patient NHS practice
Featuring clinicians and practice leaders from NHS practices across the UK.
Patients forget up to 80% of clinical advice the moment they leave the room.
When anxiety settles in at home, they pick up the phone.
Reception hears questions like:
Every time your team answers these questions manually:
The conversation ends.
The knowledge disappears.
The cycle repeats.
A typical GP practice handles thousands of repeat patient queries every year.
You cannot stop patients from worrying.
But you can convert those manual explanations into permanent practice infrastructure.
We capture your clinicians’ answers to your most repetitive patient questions and turn them into permanent practice assets.
The entire process is fully guided — with zero preparation or extra work required from your team.
These answers are then embedded directly into the places your team already works:
Patients actually use these answers because they receive them at the exact moment they ask the question — not buried somewhere on a website.
The result:
From recording to live workflows in 7 days.
Our team handles the entire process.
Step 1
We map your biggest demand drivers and choose the 10 highest-impact topics.
Our team writes the scripts and handles all preparation.
Step 2
We bring a fully managed recording setup to your practice.
Your GPs simply read the approved scripts — no memorisation or preparation required.
Step 3
We embed the answers directly into AccuRx templates, reception scripts, and follow-up pathways so staff can send them instantly.
Most practices are fully live within 7 days.
If the system prevents just:
3–4 GP consultations per day
or
10–15 admin interactions per day
…it fully pays for itself in recovered clinical and locum costs.
Start with the Risk-Free Pilot to prove the impact in your own surgery.
Once the 30-day data confirms the demand reduction, expand across your Primary Care Network using available PCN capacity and transformation funding.
Primary Care Growth Strategies was founded by a former NHS GP Partner who understands the operational pressure inside modern general practice.
This system is not theory. It is the highly refined, final iteration of a core operating model that has delivered massive operational results:
Scaled a real NHS practice from 10,000 to 20,000+ patients in 4 years.
“Like doing a thousand appointments in thirty minutes.”
Zaid Mohsin
Pharmacist – 21,600 patient practice
“Once you’ve done it a few times… it’s really simple.”
Dr Charlie Powell
GP Partner — 39,200 patient practice
“We have to start thinking differently about how we deliver healthcare. The traditional model isn’t sustainable.”
Dr Louise Monk
GP Partner — 12,000 patient practice
See how the Risk-Free Pilot works in your practice.
Choose a time for a quick 20-minute call to identify your practice’s biggest demand drivers and see if the pilot is a fit.
On this call we will:
No preparation required. If the pilot isn’t a fit, we’ll tell you.
Most practices complete this call in under 20 minutes.