Better patient communication for GP practices starts by capturing common patient explanations once and reusing them in everyday workflows.
Clinician-led video from your own practice, ready to use when patients need an explanation.
Your practice already has webpages, leaflets, links and message templates. PCGS adds something different: reusable video explanations from your own clinicians, built into the workflows where staff need them.
Turn routine explanations into something staff can send instead of recreating the same conversation each time.
More capacity for the patients and problems that genuinely need your team.
Give patients an explanation from a clinician in their own practice — not just another generic link or block of text.
Familiar faces. Practice-specific guidance. A stronger connection with patients.
Patients can watch the explanation again, in their own time, instead of relying on what they remember from one conversation.
Better-informed patients. Clearer expectations. Fewer avoidable follow-up questions.
From referrals and test results to medication starts, annual reviews and common admin queries, the aim is the same: give your team a trusted explanation they can reuse instead of starting again.
Making it easier for patients to contact the practice only solves one side of the interaction. PCGS strengthens what happens in the other direction.
When a patient needs an explanation, your team has something useful, trusted and reusable to send — from the practice’s own clinicians and built into the workflow they are already using.
Pathway-specific outcomes. Results vary by topic, workflow, implementation and practice circumstances.
PCGS was founded by a former NHS GP Partner who saw first-hand how much staff time disappears into repeating the same patient explanations.
“Like doing a thousand appointments in thirty minutes.”
Zaid Mohsin
Pharmacist · 21,600 patient practice
“It’s not generic information… it feels more personal.”
Dr Paul Leach
GP Partner
“It’s nice to have videos for common situations that are delivered by our staff.”
Dr Sonali Dasgupta
GP
Test the approach in real workflows before deciding whether ongoing support is worthwhile.
Not ready to explore the pilot?
Have a question or want to discuss something else?
Contact PCGS →