Legal
Terms & Conditions
The terms that apply when you use the Primary Care Growth Strategies website.
Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use the Primary Care Growth Strategies (“PCGS”, “we”, “us” or “our”) website at pcgrowthstrategies.com.
1. About these terms
By using this website, you agree to these Terms & Conditions. If you do not agree with them, please do not use the website.
These website terms are separate from any proposal, pilot agreement, service agreement or other written terms that may apply if you engage PCGS to provide services. Where separate written terms have been agreed for a service, those terms govern that service and take precedence over these website terms if there is any conflict.
2. About PCGS
Primary Care Growth Strategies provides communication and workflow services for GP practices and other healthcare organisations. The website explains our approach, provides examples and information about our services, and allows visitors to contact us or arrange a conversation.
3. Using our website
You may use this website for lawful purposes. You must not:
- use the website in a way that infringes the rights of another person or organisation;
- attempt to gain unauthorised access to the website, its server or related systems;
- introduce viruses, malicious code or other technologically harmful material;
- interfere with or disrupt the operation or security of the website; or
- use our website forms to send unlawful, abusive, misleading or inappropriate content.
Do not submit patient-identifiable information through our website forms.
Our Contact form and booking routes are intended for business enquiries, not for sharing confidential patient information, clinical records or urgent clinical matters.
Our Contact form and booking routes are intended for business enquiries, not for sharing confidential patient information, clinical records or urgent clinical matters.
4. Information on this website
We aim to keep the information on this website clear, accurate and reasonably up to date. However, website content is provided for general information about PCGS and our services and may change from time to time.
Nothing on this website constitutes medical advice, clinical advice, legal advice or other professional advice to an individual patient. Any examples of patient communication resources are provided to illustrate our work and should not be treated as a substitute for appropriate professional judgement.
5. The Risk-Free 10-Topic Pilot
Our website may describe the Risk-Free 10-Topic Pilot, including that the first 10 agreed topics are built at no cost and that there is no obligation to continue into an ongoing paid service.
Website descriptions are intended to explain the offer in general terms. Participation, suitability, scope, timing and practical arrangements are confirmed directly with PCGS. A visit to the website, form submission or discovery-call booking does not by itself create a service contract or require PCGS to accept a practice into the pilot.
6. Results and examples
The website may include examples, testimonials, case studies or measured outcomes from work with individual practices.
These illustrate what has been achieved in particular circumstances and are not a guarantee that another practice will achieve the same result. Outcomes can vary according to the topic, workflow, implementation, practice circumstances, patient population and other factors.
7. Intellectual property
Unless stated otherwise, the content and design of this website, including PCGS branding, written material, graphics and other original website content, is owned by or licensed to Primary Care Growth Strategies and is protected by applicable intellectual property law.
You may view and use the website for your own internal, non-commercial evaluation of PCGS. You must not reproduce, republish, sell, commercially exploit or materially adapt our website content without our prior permission, except where the law permits.
Ownership and permitted use of videos, webpages, scripts, templates or other materials created for a client or pilot practice are governed by the terms agreed for that engagement. Nothing in these website Terms & Conditions overrides those separately agreed rights.
8. Third-party services and external links
Our website may link to, embed or use third-party services. These currently include Calendly for booking conversations and Vimeo for embedded video.
Third-party websites and services operate under their own terms, privacy policies and technical arrangements. We are not responsible for the availability, content or practices of third-party services that we do not control. A link to an external website does not necessarily mean that we endorse all of its content or services.
9. Privacy
Our Privacy Policy explains how we collect, use, retain and share personal information when you use the website, contact us or book a conversation.
10. Website availability and security
We aim to keep the website available and secure, but we do not guarantee that it will always be available, uninterrupted or free from errors.
We may suspend, withdraw, restrict or change all or part of the website where reasonably necessary, including for maintenance, security, operational or business reasons.
11. Liability
To the extent permitted by law, PCGS is not responsible for losses arising solely from reliance on general information published on this website, from website unavailability, or from third-party websites and services outside our control.
Any liability relating to services supplied by PCGS is governed by the separate terms agreed for those services rather than by this website page.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
12. Changes to these terms
We may update these Terms & Conditions when our website, services or business practices change. The version published on this page applies from the date shown below, so please check this page periodically if you use the website regularly.
13. Governing law
These website Terms & Conditions are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction over disputes arising in connection with these terms, subject to any rights that cannot lawfully be excluded.
14. Contacting us
If you have a question about these Terms & Conditions, please use our Contact PCGS page.
Last reviewed: 04 September 2026
Next review due: 04 September 2029