Privacy
Privacy Policy
How Primary Care Growth Strategies collects, uses and protects personal information.
Privacy Policy
This Privacy Policy explains how Primary Care Growth Strategies (“PCGS”, “we”, “us” or “our”) handles personal information when you use our website, contact us or book a conversation with us.
Who we are
Primary Care Growth Strategies is responsible for deciding how and why personal information collected through this website is used.
Our website is pcgrowthstrategies.com.
For privacy enquiries, you can contact us at
pcgrowthstrategies@gmail.com
or write to Primary Care Growth Strategies, 9 Portland Street, Manchester, M1 3BE.
What information we collect
We collect only the information reasonably needed to respond to enquiries, arrange conversations and manage our business relationships.
When you use our Contact form, this may include:
- your first and last name;
- your work email address;
- your job title, if you choose to provide it;
- your organisation or practice name;
- your organisation type;
- practice list size, where relevant; and
- the information you include in your message.
Please do not send patient-identifiable information through our website forms.
The Contact form is intended for business enquiries and should not be used to share confidential patient information or clinical records.
The Contact form is intended for business enquiries and should not be used to share confidential patient information or clinical records.
How we use personal information
We may use personal information to:
- respond to questions and enquiries;
- arrange introductory or pilot discovery calls;
- provide information you have requested about PCGS;
- manage ongoing business relationships and service discussions;
- operate, maintain and protect our website and communications systems; and
- meet legal, regulatory or administrative requirements where necessary.
Our lawful bases
Under UK data protection law, we need a lawful basis for using personal information. Depending on the circumstances, we may rely on:
- Legitimate interests — where it is reasonably necessary for us to respond to business enquiries, discuss our services, manage business relationships, and operate and protect our website and communications.
- Contract or steps before entering into a contract — where you ask us to take steps in connection with services you are considering or have agreed to receive.
- Legal obligation — where we need to use or retain information to comply with a legal requirement.
- Consent — where consent is required for a particular activity, such as certain non-essential cookies or tracking technologies if these are introduced in future.
Contact form submissions
Contact form submissions are sent to pcgrowthstrategies@gmail.com so that we can review and respond to your enquiry. Information may also be processed by the technical providers that support our website, hosting and email systems.
We do not sell personal information.
Booking a call through Calendly
We use Calendly as the booking platform for pilot discovery calls and other scheduled conversations. If you choose to book through Calendly, the information you enter there is processed through Calendly and made available to us so that we can arrange and manage the meeting.
Calendly operates under its own privacy and cookie information. When you use its service, its own terms and privacy practices also apply.
Embedded Vimeo videos
Some pages on our website contain videos embedded from Vimeo. When an embedded video loads or you interact with it, Vimeo may receive technical information about your device and your interaction with the video and may use cookies or similar technologies.
Vimeo processes this information in accordance with its own privacy and cookie practices.
Cookies and tracking
Our website may use cookies that are necessary for the site to function, for security, or to remember relevant preferences.
We do not currently use analytics or advertising tracking technologies such as Google Analytics or Meta Pixel.
Third-party services such as Vimeo may use their own cookies when embedded content is loaded or used. If we introduce analytics, advertising tracking or other non-essential technologies in future, we will update this Privacy Policy and our cookie controls where required.
Who we share information with
Where necessary, personal information may be processed by service providers that help us operate our website and communications. These may include:
- website hosting, security and technical service providers;
- Google, in connection with our email services;
- Calendly, when you use the booking platform; and
- Vimeo, when you view or interact with embedded videos.
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.
International data transfers
Some of the service providers we use operate internationally and may process personal information outside the UK. Where this happens, we take steps to ensure that appropriate protections required by UK data protection law are in place, such as an applicable adequacy arrangement or approved contractual safeguards.
How long we keep information
We keep enquiry and business-contact information for as long as reasonably necessary for the relevant business relationship, including responding to the enquiry, maintaining appropriate records and managing any subsequent service discussions.
We may retain some information for longer where this is reasonably necessary for legal, accounting, administrative or security purposes. We review information and remove it when there is no longer a reasonable need to keep it.
Your data protection rights
Depending on the circumstances and the lawful basis we rely on, you may have rights including:
- the right to ask for access to personal information we hold about you;
- the right to ask us to correct inaccurate or incomplete information;
- the right to ask us to erase personal information in certain circumstances;
- the right to ask us to restrict how we use personal information in certain circumstances;
- the right to object to certain uses of your personal information;
- the right to data portability where it applies; and
- the right to withdraw consent at any time where we are relying on consent.
Your right to object
Where we rely on legitimate interests to use your personal information, you have the right to object to that processing in certain circumstances.
Where we rely on legitimate interests to use your personal information, you have the right to object to that processing in certain circumstances.
To exercise a data protection right, contact us at
pcgrowthstrategies@gmail.com.
Automated decision-making
We do not use personal information collected through this website to make solely automated decisions that have legal or similarly significant effects on individuals, and we do not use it for automated profiling.
If you have a concern
If you have a concern about how we have handled your personal information, please contact us first so that we can investigate and respond.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection. You can find information about raising a data protection concern at
ico.org.uk.
Changes to this Privacy Policy
We may update this Privacy Policy when our website, services, suppliers or data-handling practices change. The review date below shows when this version was last checked.
Last reviewed: 04 September 2026
Next review due: 04 September 2029